Sultan Club Marbella Hotel & Apartments

BOOKING GENERAL CONDITION

1. RATES AND PAYMENT CONDITIONS
   To be valid, the booking must come with all the items mentioned below:
   A part payment equal to 25% of rental cost. Expressly agreed on by the parties, it is understood that this sum is paid as a part payment and not as
   down payment. Two signed copies of the rental agreement The rental cost balance must be paid one month before the beginning of the stay.
   If the balance is unpaid one month before the arrival date, the agency will have the rights to cancel the reservation within 5 days, 25 days before
   arrival.
   In that case, the deposit will be refunded if the property has a new booking on the same period and under the same rate.
   The rental cost must be paid in full, in a single payment, on the day the booking is made if the accommodation is booked one month or less before
   the start date of the stay.
   All our rates are in euros including taxes, rent, filing fees, and rental charges.
   The lessee undertakes to accept the rented premises on the dates and times established in the contract.
   The keys will be given after the payment of deposit, holiday tax and the payment of additional bookings.
   If the deposit is said to be cashed-in on the contract, it will be paid at the same moment as the balance, one month before arrival.
   Rental cost does not include:
   - Tourist tax, (rate per day per person and depending on the type of property)
   - All auxiliary services: airport transfers, ski equipment, ski passes, etc.
   - Banking costs, if any, are to be paid by the customer (For the payments in bank card exceeding accumulated 5000€, banking charges of 1 % of the collected amount will be charged.
    
2. CONDITIONS AND CONTRACT DEVELOPMENT
   The agency communicates its rental offers by all means and, if necessary, by all types of advertising.
   The rental contract is then only drawn up after confirmation of the rental by the agency, and will take place within the month when the part payment is paid. After this time, if the agency has not confirmed the rental, it will return the part payment immediately, and the booking will be considered as null and void.
    
3. CANCELLATION
   All cancellations must be notified by registered letter. The date on which the letter is presented will determine the date of cancellation.
   Should the tenant be the one to cancel, the following conditions shall apply:
   More than 61 days: the deposit is kept
   Between 60 and 31 days: 75% of the stay is invoiced
   Less than 30 days or no-show at the start of stay: 100% of the stay is invoiced.
   In the event of a cancellation supported by a reason, should the premises be re-rented, the paid amount will be returned to the tenant who cannot
   honour his/her contract. Stays begun and then shortened or interrupted by the tenant do not entitle the latter to any refunds.
   Should the agency be obliged to cancel the stay in the building planned, due to factors caused by third-parties or external circumstances, it shall
   supply, if possible, accommodation of the same category, without any additional invoicing.
   If the agency is unable to do so, it undertakes to refund immediately the totality of the sum paid.
    
4. INSURANCE
   Cancellation insurance can be contracted for the stay for any reservation under 10 000€ , as an extra fee.
   All objects or personal effects belonging to the tenant, relay of the own responsibility of this one.
   The tenant is responsible for the damage he/she causes. The tenant will therefore be required to take out an insurance against the risks of theft, fire,
   glass breakage and water damage, and more generally against all of these rental risks and for the furniture given for rental, as well as for remedies
   from neighbors, and to be able to prove to be insured from all these risks at the first request of the owner or of the agent. Consequently, the latter
   decline all responsibility for any appeal that their insurance company could file against the tenant in the event of a damage.
    
5. SECURITY GUARANTEE DEPOSIT
   The guarantee deposit is paid to settle the cost of any damage that might have been incurred by the rented real estate property or by items
   of furniture or other items furnishing the rented premises, and to settle the various expenses.
   This deposit will be kept until the departure of the client and the inventory is validated. It can be cashed in.
   The deposit will be made at the latest the day of arrival of the client.
   Payment can be made by bank card or bank transfer, according to the amount marked in the special provisions of the contract.
   If the deposit is specified "charged" in the special provisions of the contract, it will have to be paid by transfer one month before the arrival with the
   balance. This sum will be returned within 15 days following the customer’s departure, once the amount has been deducted for any objects replaced,
   repair costs, additional housekeeping and extra food and drink consumed.
   Should the guarantee deposit prove insufficient, the lessee undertakes to complete the sum if so requested.
    
6. CONCIERGE SERVICES
   An extra to 20% (to the price before tax) will be added on caretaker services (taxi and helicopter transfers, cleaning….). The price re-invoiced by
   GRAND SELECTION DESIGN S.L of some services with a reduced VAT rate will necessarily lead to a change to standard VAT rate. Services subjected to outlays excepted.
7. OUTLAYS
   Some additional services subjected to a reduced VAT rate are supplied to you like outlays: being intermediate, GRAND SELECTION DESIGN S.L is appointed by his customer to buy from a reduced VAT rate of the product or the service with the concerned company. It is about a refund of outlays for others and the intermediary GRAND SELECTION DESIGN S.L does not have to subject to the VAT the sums which have been paid. GRAND SELECTION DESIGN S.L does not practice mark-up and the service is bought at the public price shown in the cash-desk of providers.
8. ARRIVAL
   Each tenant must present to the agency and will be led to the accommodation they have rented.
   Rentals begin at 5pm.
   Late arrivals, i.e. after 7.00pm during winter and after 6.00pm during summer, must be reported to the agency before noon to organize a late arrival.
   The agency will not cater for people arriving after midnight.
    
9. DEPARTURE
   On the day of departure, the rented accommodation must be vacated before 10am, when the keys will be handed over and the inventory conducted.
   Postponed departures will be invoiced between 150 €/hour to 1 000€/hour according to the type of accommodation rented.
   The global billing payment at the end of stay has to be paid the day before departure, on Friday, the agency being open from 9 am to 7.30pm.
   Any key or command key not restored will be invoiced at purchase price.
    
10. DURATION OF STAY
    Duration of stay is mentioned in the contract. The lessee cannot in any way or manner, authorize himself a late departure or a prolongation of stay, approval of agency excepted, with and extra fee, that will be fixed at a pro rata rate of the  stay.
    The former declares not to rent the property mentioned in this contract that is rented to him as provisory accommodation, major condition for a rental approval.
     
11. INVENTORY
    The incoming and outgoing inventory will be one-sidedly made by the agency before the arrival and after the departure of the tenant.
    The aforementioned inventory not being made in a contradictory way, the tenant shall have a period of 72 hours to lodge a complaint.
    After this deadline, the rented properties will be considered as exempt from damage.
     
12. TENANT’S OBLIGATIONS
    Use of the properties: exclusive use as a furnished holiday home
    1- Occupy the premises in a temporary way. This building is not his main residence, and not a secondary and the lessee will not exercise a
    professional activity in the premises.
    2- The lessee undertakes to accept the rented premises in the condition they are in when he/ she takes possession of the premises such as described
    in the description attached to this contract.
    3- Occupy the premises in a subtle way in order to not disturb the neighbours. He shall not create, in particular, any noise nuisance.
    4- The lessee undertakes to use the furniture and objects furnishing the rented accommodation for the purpose for which they are intended and on
    the premises where they are found. He/ she shall not under any circumstances take them outside the rented accommodation.
    5- The contract shall be legally terminated should the lessee, for any reason whatsoever, let or transfer his/ her rights to this contract without the
    express consent of the owner or of his authorized agent. He or she must reside in the rented accommodation in conventional manner and may, under
    no circumstances, store their furniture with the exception of linen and small objects.
    6- Keep the premises in the same state they were found, during the stay.
    7- The lessee shall not introduce into the rented accommodation any pets without the express consent of the agency who shall first consult the owner
    for his/ her agreement.
    8- Let the agency know if there is any maintenance to do.
    9- The lessee must let any urgent work be carried out on the premises, required to ensure the upkeep of the rented accommodation and of the
    shared facilities. If works to be done are owed to a deterioration assigned to the tenant, they will be invoiced to the tenant.
    10-The lessee is responsible for the destruction or deterioration of any object placed at his disposal, as an accessory to the building, and for any
    damage that may be caused to the building and facilities of any kind as a result of a abnormal use, particularly of electrical and heating equipment, of
    obstructions in pipes. The tenant must respect the safety rules concerning the use of the equipment (boiler, jacuzzi, sauna, fireplace...)
    In case of suspected deterioration, the agency representative will have access to the rented building to make all the necessary observations.
    If the misuse of the equipment causes damage, the tenant will be required to pay all losses incurred. The agent will under no circumstances be liable
    for misuse of the equipment of the rented property.
    11- In event of rental in an apartment block, as an occupier of the premises, the lessee shall comply with the in-house regulations of this apartment
    block with which he/ she acknowledges they are familiar.
     
13. AGENCY ‘S DUTIES
    The lessor shall place at the disposal of the lessee the rented building and its accessories, according to the description received at the time of
    booking, and shall comply with the obligations laid down in this contract.
     
14. COMPLAINTS
    Any claims made concerning a service must be sent to the agency within 48 hours following taking up possession of the premises.
    The fact that the tenant chooses not to take advantage of one or more of the services included in the package does not entitle him/ her to any
    refunds or compensation.
     
15. CAPACITY
    The present contract is established for a maximum capacity of persons. This number of people confirmed on the contract must not be exceeded. In
    case of non-authorized overflow, the agency will be able to refuse the extra people.
     
16. SWIMMING POOL
    For rentals comprising a swimming pool, it is indicated that these dispose of a security system according to the norms in vigor.

    A user’s manual is given to the lessee at his arrival.
     

17. TERMINATION
    On failure to pay at the due dates and to fulfil any clause in this contract, eight days after formal notice has been given and not responded to, the
    owner or his authorised agent is entitled to demand immediate termination of this contract. The lessee must therefore vacate the rented premises
    simply on the order of the referee.
     
18. PROTECTION OF PERSONAL DATA
    Your personal data collected within the framework of the present contract are the object of a treatment necessary for its execution. They are likely to
    be used in the context of the application of regulations such as those relating to the fight against money laundering and the financing of terrorism.
    Your personal data are kept for the duration of the execution of this contract, plus the applicable legal limitation periods. They are intended to
    "GRAND SELECTION DESIGN S.L".
    The Data Protection Officer (DPO) is situated in the head office: GRAND SELECTION DESIGN S.L
    In accordance with the Data Protection Act, you have the right to access, rectify, delete, oppose and port your data by sending an email to
    info@thegrandselection.com.
    In the case where telephone numbers have been collected, you are informed of the option to register on the list of opposition to telephone soliciting
    provided to consumers.
     
19. VALIDITY OF TRANSLATION
    This Agreement was written in French and translated into English for English-speaking clients’ benefit. All care has been taken, but if the translation
    differs, the parties agree that the French version shall prevail.
     
20. CONSUMER MEDIATION - AMAIBLE DISPUTE RESOLUTION
    For any dispute relating to the execution of this contract, the tenant, if he/she is a "consumer" within the meaning of the introductory article of the
    Consumer Code, is informed that he/she may refer the matter to the Consumer Mediator.
     

• One of the scenarios described below applies
• If the property can be re-let for the same period

• The government of the country of origin has forbidden all travel to France
• National travel or border restrictions in France (imposed by the French government in response to the COVID pandemic) prevent the person who booked the property from travelling to France
• A mandatory lockdown and travel ban in France or the country of origin of the person who made the reservation

• If the booking is cancelled less than 15 days before arrival, no refund is due
• If the conditions for a full refund are fulfilled, payment will be made no later than 15 days after the intended arrival date
• The cancellation request must be made in writing
• For all cancellations, an administration fee of €95 will be charged
• These conditions apply to the person who made the booking at their place of primary residence stated on the rental contract
• These conditions do not cover the scenario where the person who made the reservation of one or more members of their group test positive for COVID before or during the stay. Vaccination requirements imposed by the country of origin or the French government do not constitute valid grounds for a refund under the terms of this COVID cancellation policy
• We recommend that clients take out their own holiday insurance including COVID cover as soon as their reservation is confirmed
• This cancellation policy will apply if the general terms and conditions of the rental contract are observed (signed contract, balance paid one month before arrival).